Smart cart upsell

What it does. When a customer adds an item to the cart, KhaoNow picks the single highest-value add-on that pairs well with what they’ve already chosen and surfaces it inline. Not a popup. Not a banner. A clean suggestion in the cart drawer with a one-tap “Add” button.

Why it lifts orders

Every restaurant has obvious pairings — burger + fries, biryani + raita, pizza + drink. The trick is suggesting the right one to this customer now. We use a two-pass scoring approach:

• Co-occurrence layer (cheap, fast): order-history co-occurrence matrix per tenant. Picks the top 3 items most often bought with the cart.
• AI ranking layer (smarter, gated by quota): an LLM ranks those 3 candidates by (a) margin, (b) cart-context fit, and (c) variety (“don’t suggest fries if they have fries”), then returns one winner.

The AI layer is gated by per-tenant daily quotas — once your budget for the day is spent, the cart gracefully falls back to the co-occurrence top pick. No outage, no surprise bill.

What you’ll see

Average-order-value lift of 8–22% in our Karachi pilot tenants over 8 weeks. Conversion (customer accepts the upsell) sits around 9–14% depending on menu composition.

Cost

Each cart that hits the AI layer costs ~PKR 0.02 in LLM tokens (Gemini Flash Lite). At a free-tier daily cap of 200 carts, you’d spend PKR 4/day even if every cart hit the cap. We surface usage live in the SuperAdmin panel so there are no surprises.

Get it

Included in Starter (200 carts/day cap), Growth (1,000), and Scale (unbounded). Try a demo or see all features.